Infinity Trade Group —- Construction & Maintenance FAQ
This page covers frequently asked questions in regards to my services, questions that most customers have asked me over the years of providing exemplary construction services in the Philadelphia, PA and surrounding area. If you don’t see the answer you are looking for, please contact us directly and we will address your issues personally.
How close do you stay to time lines and budgets?
The budget and a reasonable time frame are stated in the contract, which is signed by all parties with copies provided before break ground or start any project.
How are payments made, and when are they made?
Again, these terms are broken down in the contract based on progress with a completion date included. Typically I take a deposit of 10% for materials, and the rest of the payments are determined beforehand. Once the work is completed to a pre-determined point, a pre-determined payment is made, with final payment due upon completion.
How many of your customers come from repeat business, or from referrals from existing or previous customers?
I am very blessed to say that over 50% of my customers come to me or are referred to me from customers I’ve performed for in the past. As you will see when you check my references, there is a reason for such a loyal client base.
What about permits?
Depending on your location and what is being done, a permit might be required or it may not. If a permit is required for your project, I will obtain the permit, handle all inspections, make sure everything is built to code, and that the project and process satisfies all requirements to the letter of the law.
What should I be asking my handyman?
A few key questions to ask could be: “How long have you been in business?”, “Have you ever done a project like this one, if so tell me about it?”, “Do you have insurance?”, “Who does the work; you, your employees, or is the project completely done by subcontractors?” With years of experience under my belt, Infinity Trade Group is happy to provide all of these answers, and provide references if need be.
What about materials?
Important materials are specified in the contract. All materials are covered, however, as substitutions are sometimes unavoidable (lots of bricks run out, for example, colors of materials are sometimes no longer made), I make it clear that an equal substitution will be made but only upon your approval. For items such as lighting fixtures or doorknobs that you have not chosen when the contract is signed, a budget is determined in the contract to cover exactly what will be spent on them.
What is a change order?
A change order is a written statement signed by the customer authorizing the handyman to do additional work not included in the original contract. The change order should be signed before the additional work is started, but often it is not necessary to keep the project moving. The amount specified is due when the project is completed. A change order also may be written when a handyman comes across any unforeseen damage or problem.